•  Introduction

VOLTRAA FZE LLC COMPANY is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website: www.voltraa.com use our services, or purchase our products. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

•  Information We Collect

We may collect and process the following data about you:

1. Personal Identification Information: Name, email address, phone number, and address.
2. Payment Information: Credit card details, billing address, and other payment-related information.
3. Technical Data: IP address, browser type, operating system, and platform.
4. Usage Data: Information about how you use our website, products, and services.
5. Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

•  How We Use Your Information

We use the information we collect in the following ways:

– To Process Transactions: To process and fulfill your orders, manage payments, and deliver products and services.
– To Improve Our Services: To understand how our customers use our products and services, allowing us to improve our offerings.
– To Communicate with You: To send you updates, newsletters, and other communications related to your purchases or our services.
– For Marketing Purposes: To provide you with information about products and services that may interest you, with your consent.
– To Comply with Legal Obligations: To comply with applicable laws, regulations, and legal processes.How We Share Your Information

We may share your information with:

1. Service Providers: Third parties that perform services on our behalf, such as payment processing, shipping, and marketing.
2. Affiliates: Companies related to us by common ownership or control.
3. Legal Requirements: When required by law or in response to legal processes.

• Data Security

We use appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or method of electronic storage is completely secure.

• Your Rights

You have the following rights regarding your personal data:

1. Access: You have the right to request access to your personal data that we hold.
2. Correction: You have the right to request that we correct any inaccuracies in your personal data.
3. Deletion: You have the right to request that we delete your personal data.
4. Objection: You have the right to object to the processing of your personal data.
5. Restriction: You have the right to request that we restrict the processing of your personal data.
6. Data Portability: You have the right to request the transfer of your personal data to another party.

• Damaged Products, Replacements, and Refund

We strive to ensure that our products reach you in perfect condition. However, if you receive a damaged product, we offer the following options:

1. Replacement: We will replace the damaged product when we receive report (prove by picture) in 48 hours.
2. Refund: If you prefer refund money, we cannot refund the amount, only replace it, and delivery cost for the return will be covered by us.
3. To request a replacement or refund, please contact our customer service team at contact@voltraa.com or Customer Service Phone Number within 48 hours of receiving the product. Please provide your order number, a description of the damage, and any supporting photos.
   For purchases of 100 AED or more, delivery cost is on us in United Arab Emirates territory.

• Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. You are advised to review this Privacy Policy periodically for any changes.

• Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

VOLTRAA FZE LLC
E-mail : contact@voltraa.com